Moving costs depend on factors such as the amount being moved, travel distance, access conditions, required crew and equipment, specialty items and any packing or additional services requested.

Halcyon provides clear, all-inclusive pricing based on the confirmed details of your move. Your quote outlines the services, crew, equipment, travel and any additional requirements included in the price, so you know what to expect before moving day. If the scope of the move remains unchanged, the price you are quoted is the price you pay.

We typically need your moving date, origin and destination, approximate inventory, property type, stairs or elevator access, parking conditions and any special handling or additional services required.

Your quote is based on the inventory, access conditions and services confirmed during the quoting process. If the scope of the move changes, such as additional belongings, a different address, unexpected access restrictions or newly requested services, we will review those changes with you before adjusting the price.

Unless you have booked professional packing services, please have your belongings packed, boxes securely closed and clearly labelled before the crew arrives. Set aside anything travelling with you, and confirm parking, elevator reservations and building access in advance. Please also let us know about any access restrictions, specialty items or last-minute changes before moving day.

Remove fragile, valuable and heavy items from drawers. Light clothing may sometimes remain inside sturdy furniture, but this depends on the item, access conditions and how it must be handled.

Appliances should normally be disconnected and prepared before the movers arrive. Let us know in advance if you require assistance coordinating appliance preparation.

Yes, if your building requires reservations. Confirm the elevator window, loading area, parking rules, access instructions and any move-in or move-out requirements with building management.

Label each box with its destination room and a brief description of the contents. Clearly mark fragile items and boxes that should remain upright.

Keep identification, medication, keys, important documents, electronics, chargers, jewellery, valuables and anything needed immediately upon arrival with you rather than packing them in the moving truck.

Yes. We can provide full-home packing, partial packing or focused packing for fragile, valuable or difficult-to-pack items.

Yes. Packing services can be tailored to specific rooms, fragile kitchenware, artwork, décor, closets or other selected items.

We can provide suitable boxes, packing paper, protective wrapping and other materials based on the needs of your move.

Yes. Unpacking services can be arranged to help remove items from boxes, place them in the appropriate rooms and clear away used packing materials according to the agreed scope.

Yes. You are welcome to complete your own packing. Boxes should be securely closed, clearly labelled and packed so their contents can be safely transported.

Yes. Halcyon provides piano moving for upright and grand pianos, with the equipment, protection and crew selected according to the instrument and property access.

Yes. We can plan additional protection and careful handling for antiques, designer furniture and other valuable pieces. Please identify these items during the quoting process.

Yes. Artwork and mirrors can be wrapped, protected and transported according to their dimensions, construction and fragility. Custom preparation may be recommended for certain pieces.

Many standard furniture items can be disassembled and reassembled when required for safe transport or property access. Let us know about complex or custom-built pieces in advance.

We may be able to move oversized or heavy items after reviewing their dimensions, weight, access route and handling requirements. These items must be identified before moving day.

Yes. Halcyon coordinates office and commercial relocations, including furniture, equipment, packing, labelling and phased moving plans where required.

Yes. Cleaning can be coordinated as part of your move or booked as a separate service, depending on availability and the requirements of the property.

Yes. Junk removal can be arranged for unwanted furniture, household items and other approved materials before, during or after your move.

Storage options may be available when your belongings cannot move directly from one property to another. Contact us with your dates, inventory and expected storage period.

Yes. Halcyon can coordinate multiple services through one moving plan, reducing the need to schedule and manage separate providers.

Yes. Our movers are covered by WorkSafeBC, and Halcyon carries $5 million in commercial general liability insurance.

Payment is due upon completion of unloading and before our crew departs. We accept the payment methods outlined in your booking confirmation.

Contact us as soon as possible if your moving date changes. We will review our schedule and make every reasonable effort to accommodate the new date. Rescheduling remains subject to crew and vehicle availability.

Yes. Movers cannot transport hazardous or prohibited materials such as fuel, propane tanks, explosives, corrosive chemicals, open paint containers or other dangerous substances. Perishable food, plants, medication, important documents, jewellery and other personal valuables should also travel with you. Contact us before moving day if you are unsure about a particular item.